Privacy Policy
Your privacy matters. We're committed to protecting your personal data and being transparent about how we use it.
Introduction
OTPSims ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual number and OTP verification services.
By using OTPSims, you consent to the data practices described in this policy. If you do not agree, please do not use our services.
Information We Collect
Name, email address, password, and payment information when you create an account.
Information about how you interact with our platform, including numbers rented, SMS received, API calls, and feature usage.
We process SMS messages to deliver OTP codes but we do not permanently store message content after delivery. Messages are encrypted and retained only for the duration necessary to fulfill the verification request.
IP address, browser type, operating system, and device identifiers for security and analytics.
Payment data is processed by our PCI-compliant payment partners. We do not store full credit card details on our servers.
How We Use Your Data
- Provide, operate, and maintain our virtual number and OTP services
- Process transactions and send related information (receipts, confirmations)
- Improve, personalize, and expand our services
- Communicate with you about updates, security alerts, and support
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraudulent activity
Your Privacy Rights
Depending on your location, you may have the following rights:
- ✓ Right to Access - Request a copy of your personal data
- ✓ Right to Rectification - Correct inaccurate or incomplete data
- ✓ Right to Erasure - Request deletion of your data ("right to be forgotten")
- ✓ Right to Restrict Processing - Limit how we use your data
- ✓ Right to Data Portability - Receive your data in a structured format
- ✓ Right to Object - Object to certain data processing
- ✓ Right to Withdraw Consent - Withdraw consent at any time
To exercise these rights, contact us at privacy@otpsims.com. We will respond within 30 days.
Data Security
We implement industry-standard security measures including AES-256 encryption for data at rest, TLS 1.3 for data in transit, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain your personal data only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account data is retained until you delete your account. SMS content is deleted immediately after delivery. Payment information is retained for 7 years as required by tax laws.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.
International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for transfers from the EEA, UK, and Switzerland.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through a notice on our website. The "Last updated" date at the top indicates when changes were made.
Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights:
privacy@otpsims.com
123 Digital Street, Singapore 018906
+65 1234 5678
For data protection inquiries in the EU, you may also contact our GDPR Representative at gdpr@otpsims.com