Enterprise-Grade Security
Your data is protected by industry-leading security practices, encryption standards, and compliance certifications.
Compliance Certifications
SOC 2 Type II
Security, Availability, Confidentiality
ISO 27001
Information Security Management
PCI DSS Level 1
Payment Card Industry Compliance
GDPR Compliant
EU Data Protection Regulation
*Certifications available upon request under NDA
Encryption Standards
AES-256 encryption for all databases, backups, and stored files.
TLS 1.3 for all API endpoints, web traffic, and internal communications.
AWS KMS with automatic key rotation every 90 days.
SMS content is never stored permanently; processed in memory only.
Secure Infrastructure
Our infrastructure is hosted on AWS with multiple availability zones for high availability and disaster recovery.
- • Multi-Region Deployment: US-East, EU-West, AP-Southeast
- • DDoS Protection: AWS Shield Advanced + Cloudflare
- • WAF: Web Application Firewall with OWASP Top 10 rules
- • VPC Isolation: All services in private subnets with no direct internet access
- • Backup & DR: Automated daily backups with 30-day retention
Data Protection
We implement multiple layers of data protection:
SMS content (OTP codes) is processed in real-time and permanently deleted immediately after delivery. We do not store message content in any persistent storage.
Access Control
- • Principle of Least Privilege: Role-based access control (RBAC)
- • Multi-Factor Authentication: Required for all employee access
- • SSO Integration: SAML 2.0 for enterprise customers
- • Just-in-Time Access: Temporary credentials for production systems
- • Regular Access Reviews: Quarterly audits of all permissions
Monitoring & Auditing
24/7 security monitoring with automated alerting and SIEM integration.
- • Real-time threat detection and anomaly identification
- • Centralized logging with 12-month retention
- • Automated vulnerability scanning (daily)
- • Annual third-party penetration testing
- • Continuous compliance monitoring
Incident Response
Our incident response plan includes:
- • Dedicated 24/7 security on-call team
- • <1 hour initial response for critical incidents
- • <4 hours containment and mitigation
- • Customer notification within 24 hours for data breaches
- • Post-incident review and remediation
Responsible Vulnerability Disclosure
We welcome security researchers to report vulnerabilities responsibly. Please follow our disclosure policy:
- • Email findings to security@otpsims.com
- • Allow us 90 days to address reported issues
- • Do not exploit vulnerabilities beyond necessary proof
- • Do not access or modify user data
We participate in bug bounty programs. Eligible reports may receive recognition and compensation.
Compliance Frameworks
We provide compliance documentation including Data Processing Agreements, SOC 2 reports, and security questionnaires upon request.
Third-Party Security
All third-party vendors undergo rigorous security assessment including:
- • Security questionnaire review
- • SOC 2 or ISO 27001 certification verification
- • Data processing agreement execution
- • Regular re-assessment (annual)
Current key vendors: AWS, Stripe, Cloudflare, Datadog, Sentry
Contact Security Team
Security Questions: security@otpsims.com
Vulnerability Reports: security@otpsims.com (PGP key available)
Compliance Documentation: compliance@otpsims.com
PGP Fingerprint: 1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678